Dallas County
Owner Reference: 2024-35
Bid Date: 10/29/2024 at 02:00pm
Trades: Telecommunications: Radio, Telephone, Distributed Antenna System (DAS) for Wireless Boost, Cellular Tower, Cell Sites
DHA, Housing Solutions for North Texas is embarking on a strategic initiative to enhance and optimize its customer service operations by integrating telephony solutions with Salesforce Service Cloud Voice (SCV). In pursuit of this objective, DHA seeks the expertise of qualified brokers to 1) conduct an examination of DHA’s current relevant IT and CRM infrastructure, 2) conduct a comprehensive evaluation of telephony providers based on their VOIP (Voice over Internet Protocol) and IVR (Interactive Voice Response) capabilities, specifically focusing on compatibility with Salesforce SVC, and 3) facilitate the implementation of the chosen telephony provider’s solution.
Kenneth Duke
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Owner: DHA Housing Solutions for North Texas TX
Published 10/18/2024 on Construction Bid Source
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